One new service that I saw Lunarpages is affiliated with is the TremenDesk hosted help desk service.  Rather than purchasing a web hosting plan, then going through the long and complicated steps of installing  a help desk script, the TremenDesk team takes care of all the dirty work.  They will keep your backend organized and up to date, so you can focus on what matter most – getting your help desk configured, managed and working for you.

Some of the TremenDesk features include:

• Create and reply to tickets
• Assign or unassign tickets
• Search tickets by any string of text (email, full name, etc) or unique ticket ID #
• View all tickets from any user
• Merge tickets
• View ticket response times for any section on the desk.
• Update ticket status as “awaiting user” or “awaiting tech”
• View technician data to ensure quality control
• Add an unlimited amount of private notes to ticket

Not sure if you want to sign up yet?  You can sign up for a 30 day trial (no credit card needed) here:

• 30 Day TremenDesk Hosted Help Desk Trial

If you are looking for a way to better organize your client’s support requests TremenDesk is the solution you have been looking for.

The Lunarpages support team has done it again. 

The amazing team at Lunarpages have launched a web hosting wiki for their clients and customers using the Lunarpages LPCP control panel.  This specialized control panel they now offer is hand-built by their own developers, delivering a better all around hosting environment.

So, as if that wasn’t enough, they are also giving us tutorials on each of the great features the LPCP has to offer.  Web hosting has never looked any better.  Be sure to check out their brand new LPCP web hosting wiki today.  It answered a lot of my questions, and I am sure it will answer yours too.